Frequently Asked Questions
You can reach us for a call at 1-855-515-0616 or live chat during our operation hours, which runs from 9 AM - 5 PM Monday - Friday Eastern Standard Time.
Feel free to send us an email as well to support@strikingolf.com for any inquiries.
Which payment methods do you accept?
1. Credit /Debit Cards (American Express, MasterCard, Visa, and Discover)
2. PayPal
3. Apple Pay
4. Financing through Klarna
How do I place an order?
After locating an item you would like to purchase, proceed to the selection box and select the quantity. Click Add to Cart. Once you are done selecting the items, you will be forwarded to the cart page. If you want to buy more items, simply click on Continue Shopping. Once you have confirmed all the items in your cart, complete your purchase by clicking the “Checkout Now” button and key in your credit card information and shipping address. Follow the instructions on the checkout page to complete the process. You will receive a confirmation email with more details about your order.
If an item is out of stock, call us to make arrangements to have it shipped once we replenish it.
Alternatively, you can order by calling us at +1 855-515-0616
Do you have a showroom?
We do not have a showroom as our entire catalogue is online. We operate from an office in Wyoming and have warehouses on different locations across the USA where our products ship from.
How long will it take my order to arrive?
All orders are shipped within a lead time of 24-48 hours and will take between 5-7 business days depending on the shipping method chosen. We currently ship orders through USPS, FedEx and UPS. Please contact us if you do not receive your order within the stated period or would like to know the status of your order.
We do not ship to PO BOX or APO/FPO addresses.
Do you ship internationally?
Currently, we do not offer international shipping directly through the website as each country comes with a different shipping quote. If you live outside the continental USA, please contact us for more information.
The customer will bear all costs associated with custom, export and import taxes. StrikinGolf will not accept responsibility for additional costs associated with facilitating an international shipment.
What is your return policy?
Please visit our Shipping & Returns page to learn more about returning a product.
How fast will you ship my order?
Orders will ship within 24 – 48 hours after the customer has placed an order and the payment got authorized.
Do I need to do a signature confirmation when receiving an order?
Depending on the value of the item, we may require a signature confirmation during delivery. It is therefore important that an adult (18 years +) be present to sign for the delivery. If you plan to be away during the delivery, let us know through support@strikingolf.com, and we will have you pick it up at the UPS or FedEx location near you.
What if the product is damaged?
If on receiving your product you notice any defective or damaged parts, please notify us immediately with pictures of the defective/damaged area on support@strikingolf.com
StrikinGolf will pay for any incorrect, damaged or defective merchandise. We will then issue a replacement and have it shipped to you as soon as possible
Unless stated under warranty, items damaged after use are ineligible for a refund
Order Cancellations
Orders can only be cancelled before they ship(within 12 – 24 hours of placing an order). Any order cancelled after it has shipped will be treated as a regular 30-day return item (*return shipping and restocking fees may apply).
How can I change My Account information?
Update your contact, billing and payment information by signing into “My Account” and edit the information. Once you are done, save the changes, and your account will be updated.
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